Refund policy
Return & Exchange Policy
At NAKSHATRA COLLECTIVE, every cloth is carefully inspected before it is packed and shipped. If you receive a damaged or incorrect product, we're here to help.
📹 Important (Applicable to Both Returns & Exchanges)
An unboxing video is mandatory.
To be eligible for a return or exchange, you must record a continuous, unedited video while opening your package from the moment the sealed parcel is shown until the product is fully removed.
Without a valid unboxing video, we will not be able to process any return or exchange request.
Returns
You are eligible for a return only if:
- You received the wrong product.
- You received the wrong size (different from the size ordered).
- The product arrived damaged, torn, or defective.
- The product has a manufacturing defect.
Return Conditions
- An unboxing video is mandatory.
- The request must be made within 48 hours of delivery.
- The product must be unused, unwashed, and in its original condition.
- All original tags, packaging, and accessories must be included.
Returns Will Not Be Accepted If
- No unboxing video is provided.
- The product has been washed, worn, altered, or damaged after delivery.
- The wrong size was ordered by the customer.
- Minor color differences occur due to screen or lighting variations.
- The request is made after the allowed time period.
Exchanges
You can request an exchange if:
- You received the wrong product.
- You received the wrong size.
- The product is damaged or defective.
- There is a manufacturing defect.
Exchange Conditions
- An unboxing video is mandatory.
- The exchange request must be made within 48 hours of delivery.
- The product must be unused, unwashed, and returned with all original tags and packaging.
Exchange Options
If your request is approved, you may choose either:
- The correct replacement of the same product (correct size or correct design), or
- Any other product from the same collection, subject to stock availability and equal product value.
If the selected product has a higher price, you'll only need to pay the price difference.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products without an unboxing video.
- Worn or washed products.
- Products damaged due to customer misuse.
- Orders where the customer selected the wrong size (please refer to our Size Chart before ordering).
- Clearance, limited edition, or special sale items (unless damaged or incorrect).
Need Help?
If you have any questions or need assistance, contact us within 48 hours of receiving your order.